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Wed, Dec. 28th, 2005, 08:52 am

Dear Irish Broadband people.
First you sold us a service you couldn't provide and then told us that we shouldn't have expected that service - what were we? nuts?. Thats fine, its the american dream or something. I can forgive that. Of course then you went ahead and advertised the service you couldn't provide to even more people while your CEO was on TV explaining that we shouldn't be expecting the service we paid for - what were we? nuts? That was a little harder to swallow.
However, for sending your arse wanking pickup guy to get the mother-fucking piece of shit cunt modem at 8:45 you bunch of shitcocks have made my fucking list. Congratulations.

Let me explain something about 8:45 to you bastards, its like the witching hour - everyone good and decent has already left for work while all the bad little boys and girls who have the fucking day off are still in bed, dreaming about Stratholme runs in World of Warcraft and for some reason grenades shaped like breasts and something to do with ducks but the point is that at 8:45 you're either going to miss the person you're looking for OR piss someone off monumentally. If I had of realised what time it was you iers....

Anyway, preparations for our awesome new years party, to which you people are invited begin in earnest today, a little earlier than I had intended and a little earlier than cartographer would have intended but shes about to find out differently because hers was the immortal line "Irish Broadband, they're pretty cheap and they seem alright" and I believe in Karma.

And yes, that includes sending some of you a mail to tell you where the house is :)

Wed, Dec. 28th, 2005 10:56 am (UTC)
hkim

yes, i need the address to calculate if it's cyclable to. rock'n'roll!

Wed, Dec. 28th, 2005 01:52 pm (UTC)
iresprite

Remember our little discussion about the service industry in America? Remember how we pleasantly discussed the differences between taking it up the ass from a company and, say, dragging them over hot coals and broken glass?

I wish I could send a hundred rabid and angry Americans to be used at your leisure.

Wed, Dec. 28th, 2005 05:17 pm (UTC)
ulaire_daidoji

Been with Eircom for over a year and have had a lack of service for one 12 hour stretch in that time. Yes, they are expensive. Yes, as in all things in life, you get what you pay for.

Wed, Dec. 28th, 2005 10:23 pm (UTC)
taliesinn

Oh dear Glen, I am about to answer your rant. I work for IBB and I would like to defend them slightly here. First up we don't pick up the RipOff units...a courier company does, though not usually. Usually we just send you out a returns package and you drop it in the post box. Don't blame IBB for the wanking pick-up guy. It's a 3rd party company and though I can't give an opinion of our 'partner' I will say that you are probably correct in your assesment.
On the subject of RipOff, it is like the little girl with the curl in her hair. When it works it is fantasic (except for being a 512K down/128Kb up connection with a huge contention ratio), but when it doesn't work, it fails badly. It works on a blanket signal system, the same as radio & TV does. An area is blanketed with a signal from a radio mast (called a High Site) and the RipOff unit (called a CPE) picks it up, just like a radio set. Unfortunatly, it doesn't work as well as a radio and things that will normally not block a radio signal will block a CPE from picking up a High Site. Sometimes it just doesn't work. Thats why there is no minimum contract, it is so cheap and we will refund everything to you if you cancel in the first moonth.
We can provide the service under the conditions set in the terms set out for RipOff (which no-one reads). Unfortunatly, b**t**d sales people never let you in on that one. The only service we guarentee from the time of installation is Breeze, but that is because it requires a dish on the roof and line of sight to the High Site. We make dam sure you can get LOS before we put it up.
That said, the company didn't forsee how popular the system would be and they are frantically trying to upgrade the backhaul infrastructure to cope with the massive traffic. Much upgrading and expansion is planned for this year....no more than that can I say.
On the subject of Eircom (another reply here), I have had Eircom (and still do for the moment) for about 6 years and I find it to be horrendously slow. The main reason I became a IBB customer before I worked for them is that their 2Mb both directions service is about €6 cheaper than the Eircom Premium one and has approx. half the contention ratio (less for a while if you are on a new High Site). I have had it a few months now and I have no problems with it at all. (I still have Eircom 'cos I don't have the equipment to run multiple WiFi & Wired PC's off the IBB line yet).
It's a pity I didn't know you had it until after you cancelled it...I probably could have got it working for you. Oh yeah...the other advanatage of the IBB Breeze system is no download cap for you heavy downloaders...as long as you don't take the piss. Taking the piss is 10+GB per day, every day (yes, it does happen).

Wed, Dec. 28th, 2005 10:53 pm (UTC)
mr_wombat

Pity I didn't know *you* worked for them beforehand actually, that answer would have left me in a much better mood than the "its wireless, what do you expect?" we got from support when cartographer rang them :)
Still, we have Esat now and its a great service (their tech support is worse but I've only had to ring them once when they changed my password for shits and giggles). You might want to avoid the broadband forum on boards.ie for the sake of your blood pressure though, the stories regarding the sales folk there would put some extra curls in your hair.

Fair point about the courier service though, I shall direct that portion of wrath elsewhere :)

Thu, Dec. 29th, 2005 10:45 am (UTC)
taliesinn

Actually I enjoy that particular forum :-) I so want to post but I can't. There is a big difference between a public forum and your LJ....my boss doesn't read your LJ :-D