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Mon, Sep. 26th, 2005, 01:43 pm

Now I remember why I hate dealing with Esat BT's broadband "service". Their customer support could charitably be called "The absolute worst in the world". I wouldn't mind but this isn's a technical query, this is a "can I give you money" style one.

Mon, Sep. 26th, 2005 12:55 pm (UTC)
bastun_ie

I respectfully disagree. Having dealt with both them and Eircom, BT are hugely efficient and friendly, by comparison.
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Mon, Sep. 26th, 2005 01:12 pm (UTC)
mr_wombat

They're a great service but my experience is that their customer services are diabolical. In contrast Eircom offer a relatively poor service and I'm not a fan of their operations in general (not updating the exchanges in D2 so they can continue to gouge on leased lines for example) but I never had a problem with their customer services.

Mon, Sep. 26th, 2005 01:01 pm (UTC)
mr_wombat

I let the phone ring for ten minutes - not on hold, *ringing*. I was on hold for about twenty minutes earlier and I've not gotten through either time. I'm only trying to find out why, out of the "Broadband and line rental all in one!" package the broadband has "order rejected" but they're going right ahead with the "Line Rental - PSTN" transfer.

I accept that they're probably better for phonecalls but I'd rather be disconnected entirely if I can't get broadband.

Mon, Sep. 26th, 2005 01:19 pm (UTC)
wyvernfriend

Yike, having had the experience with BT of sendinging direct debit mandates 4 times, them fucking them up royally each time and then being faced with a bill of over E500 for a year of service where they swear blind they sent us reminders and not just the snotty phone call saying that we owed, I have a hard time believing Eircom are worse!

Mon, Sep. 26th, 2005 01:25 pm (UTC)
mr_wombat

I seem to recall something like that happening metalrabbit and I a few years back when they'd not bill us for months and then hit her account for everything at once and notify us by email (bills used to come in the post but there was no notification that this was stopping) a few days later.

Eircom is worse in the technical sense, Esat offers a 2MB line and a 24 gig transfer cap plus line rental included for 50 a month. I'm not certain what Eircom's equivalent is offhand but it wasn't as good.

Tue, Sep. 27th, 2005 01:46 pm (UTC)
mytholder

Snap. 18 months of broadband in one "handy" and unexpected credit card payment.

Tue, Sep. 27th, 2005 02:11 pm (UTC)
mr_wombat

Yeah, I'll be keeping an eye on them this time out, I've been stung a few times too many by idiot billing depts. My favourite was the one who took a payment out twice and informed me that there was no way for them to give the money back again but they'd credit my account the same amount - sorry about that. Cold comfort cosidering their little error left me about three hundred quid short for the month.
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Mon, Sep. 26th, 2005 04:18 pm (UTC)
mr_wombat

I wouldn't mind only I'm not even trying to get through to their tech support, its the sales team I'm trying to talk to, anyone on the sales team really but I've spent about an hour today with the phone crooked in my neck as the phone rang or I sat on hold (depending on the dept I tried getting) and never got anywhere. I've said it before and I'll say it again, they've got one person on the team and they're a lazy git.

I'll try again this evening, I usually have more luck then.
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Mon, Sep. 26th, 2005 04:29 pm (UTC)
mr_wombat

Yeah, you can request a callback when you're holding too, but since I'm in the middle of an exchange with no direct dial it isn't a huge amount of use.

Mon, Sep. 26th, 2005 01:08 pm (UTC)
etherealfionna

I've ntoiced that almost every department that includes the word "service" or "services" in their name is absolutely appalling.

Mon, Sep. 26th, 2005 01:12 pm (UTC)
mr_wombat

I'm hearing now that simply opting to talk to an agent in any other department works better and that the "query about new accounts" line never gets sodding answered.