Dear Mr. Moran,
Dear git with the nerve to complain about the shabby service we offer
I refer to your compalint dated 27th November 2002 regarding Route
10 and regret that you had cause to complain on this occasion.
Because this meant I had to do my god damned job
The driver concerned has been identified and interviewed and
reminded that it is a serious breach of our regulations not to stop
for intending passengers. Unless they're black or asian or just plain funny looking. Our massive workload unfortunately dictates that anything short of murder by our drivers is unworthy of our attention.
Rest assured that corrective action has been taken to prevent a recurrence of this nature. We haven't a clue who the hell you're talking about, we don't give a damn and even if we DID, we're certainly not goint to waste our time giving out to someone we can't fire thanks to our own mismanagement and the way we let the unions run roughshod over us.
On behalf of Dublin Bus, I would like to apologise for any inconvenience caused to you on this occasion.
Fuck you personally, and your mom
Depot Operations Manager
But here's the lovely bit, this mail was actually sent by one firstname.lastname@example.org. So this is either a stock response or Mr Lavin needs to talk to the sysadmin.
Either way, I wish I could believe a word the scumbag said.